If an item received has been damaged in shipping - Please advise the Order Follow Up instructions below - so that we may address the situation

Received Wrong Item

If an item received is not as ordered - Please advise the Order Follow Up instructions below - so that we may address the situation

All Other Returns

(other than shipping damage or incorrect product as above)

Our return policy lasts 7 days. If 7 days have gone by since delivery of your order, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Candles must be "unburned" and "unlit".

To complete your return, we require a receipt, proof of purchase or specifics of Order Number.

• RETURN SHIPPING (other than shipping damage or incorrect product as above)

To return your product, you should send your product to: Panacea Candle Co., 12760 Caribou Ct. Jacksonville. FL 32246

You are responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the original shipping cost charged at time of purchase will be deducted from your refund.

You are also responsible for any additional customs and import duties or associated fees or taxes related to your purchase or return.

You should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.

• REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify that we have received your returned item and advise you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be advised by email when the Transaction is posted by us - but it may take a few days to reflect in your bank or credit card records.

 

ORDER FOLLOW-UP

(Request for Refund / Replacement)

Lost Shipments

If tracking indicates successful delivery of a package that you have not received - or if it shows an excessive delay - please email support@panaceacandle.com with order details so we may address the problem and reship if necessary. 

Damaged or Defective Items

We take great care packaging items for shipment - but if any damage is found on arrival - please advise us with the form below (within 7 days of receipt) so a replacement can promptly dispatched. Please take pictures of the damaged product and shipping box if compromised and email support@panaceacandle.com with full order details ( name, order number, pictures, etc.)

Incorrect Product

Likewise, if any item that you receive is not what you ordered or you are missing an item - please advise within 7 days of receipt - so that a replacement or refund can be promptly dispatched. Email support@panaceacandle.com with full order details. ( name, order number, pictures, etc.)

Returns (other than shipping damage or incorrect product as above)

Our general return period is 7 days. If 7 days have gone by since delivery of your order, unfortunately we can’t offer any refund or exchange. To be eligible for a return, the item must be returned in the same (unused) condition as received. It should also be in original packaging. Candles must be "unburned" and "unlit".  If approved after submitting an email to support@panaceacandle.com, we will provide you with a Return Authorization and detailed shipping instructions.